Prospective Student Inquiries

We meticulously recruit the absolute top echelon of educators globally. While we review candidates internationally, our esteemed faculty predominantly comprises elite native speakers originating from the United States, the United Kingdom, and Australia. This ensures our students learn proper enunciation, cultural nuance, and authentic, natural sentence structures.

Big Brain English™ upholds rigorous academic standards. Every instructor is mandated to hold a Bachelor’s Degree (or a verified foreign equivalent) alongside formal certification from a recognized, accredited teacher preparation program. Furthermore, beyond these credentials, every candidate undergoes a stringent vetting and pedagogical testing process by our academic board to guarantee the highest caliber of instruction for our students.

Our virtual campus operates extensively to accommodate our students, offering classes from Monday through Sunday, 8:00 AM to 11:00 PM. Please note that to maintain universal synchronization across our global student body, all scheduled sessions adhere to Indochina Time (ICT / GMT+7). Our dynamic scheduling portal will automatically convert these times to your local timezone during enrollment for your convenience.

As a globally recognized, American-based institution, our standard tuition rates are calculated in US Dollars (USD). However, our secure payment gateway seamlessly accepts and processes transactions in any global currency. Foreign currency payments are simply calculated at the live market exchange rate equivalent to US Dollars at the precise time of payment. You will have the flexibility to select your preferred billing currency during the checkout process.

In the event of a remittance failure, the most frequent causes are stringent bank security filters designed to block unexpected international online transactions, or daily spending limitations applied to your card. We highly recommend contacting your financial institution directly to authorize the transaction. Should you require further administrative assistance, our Office of the Bursar is readily available via email to help you secure your enrollment.

We are deeply committed to student satisfaction and approach every financial situation with absolute fairness and integrity. Refund requests are submitted directly to the administration for a comprehensive, case-by-case review. If you require a withdrawal or refund, please reach out to our administrative email detailing the circumstances of your request, and it will be our utmost pleasure to guide you through the official resolution process.