Due to Big Brain English being an American-based school, all tuition and other charges are calculated in US Dollars. Payments in any currency are acceptable; however, foreign currency payments must be made in amounts that are in equivalency to US Dollars at the time of payment. Please note that upon payment you have the choice to choose the currency you desire to pay in.

The most common reasons for your payment to fail are either filters your bank applies to certain transactions made online, or amount limitations applied to your card. If your payment is being rejected, please reach out to your bank to get additional information.
And of course, please email us with any additional questions that you have regarding payment.

We examine each request on a case by case analysis. Please reach out to our email and explain why you would like a refund and it would be our pleasure to assist you.